Connection Packet Loss Help

[Beetle]

I've been having trouble with the internet since i got it installed.
I just want opinions.

I run a ping test on pingtest.net and I get 70-99% packet loss.
I run a ping test in the command prompt to yahoo.com and receive virtually no packet loss.


There's something definitely wrong and its not the modem or my computer. I've had 4 techs come out so far and they can't find anything wrong cuz they use the cmd prompt to check ping. Its most noticeable when I browse. Pretty often I have to reload a page a couple of times before it will load.

[FOOL]

Try pingtesting other sites, If its just pingtest.net then its the sites fault.

[Beetle]

Try pingtesting other sites, If its just pingtest.net then its the sites fault.

I have.

[Egonny]

Maybe it's a problem with the router? I had the same problem using a Belkin N router.

[Beetle]

Maybe it's a problem with the router? I had the same problem using a Belkin N router.

nope. been changed 3 times.

[Egonny]

Have you contacted your ISP?

[Beetle]

Have you contacted your ISP?

4 different techs have come out. They ping with the command prompt and find nothing wrong. What I am wondering is why the command prompt ping would be ok, but any test on the internet says im losing packets like crazy.

[Egonny]

Have you contacted your ISP?

4 different techs have come out. They ping with the command prompt and find nothing wrong. What I am wondering is why the command prompt ping would be ok, but any test on the internet says im losing packets like crazy.

Hmm, when I contacted mine (by phone), they sent out a ping from the central to my connection, no techs needed (they didn't find any problem though :-/).

Are any of your neighbours affected too? My problem was that my ISP upgraded the download rate and my modem went crazy (so I was not the only one). But since they already sent 4 techs, I'd recommend choosing another ISP, as they won't help you much when you're in trouble IMO.

[PhrozenFlame]

Charter's the only ISP in Beetle's location.

[Beetle]

Charter's the only ISP in Beetle's location.

Well, the only broadband one. I'd rather not be stuck with a max of 6Mbps.

[Beetle]

problem solved. it actually was the modem this last time and the line the first few times. so it was just bad timing.

[z0th]

problem solved. it actually was the modem this last time and the line the first few times. so it was just bad timing.

lazy ass techs. assuming you dont own your modem, they should have done this first thing. its usually pretty brain dead easy for a tech to do, and cuts a bad modem out of the picture quick. stupid.